Terms of Sale
Terms of Sale
1. Introduction
The Nubody Clinic website is owned and operated by PCK SKIN LTD, a company incorporated in England and Wales with company number 11878810 and registered office at Capital House, 272 Manchester Road, Manchester, United Kingdom, M43 6PW.
These Terms of Sale as well as those additional terms and conditions and policies referenced herein and/or available by hyperlink, affect your legal rights and obligations so please read them carefully. You agree to be bound by these Terms ofSale when you purchase products or services from us. If you do not agree to be bound by these Terms of Sale, do not purchase products or services from us.
We’re at your disposal if you need any help or have any questions regarding our products and services. Simply drop an email to info@nubodyclinic.co.uk or give us a call on 03300 436 544.
We reserve the right to update, change or replace any part of these Terms of Sale from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. Please review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of Nubody Clinic products and/or services following the posting of any changes constitutes acceptance of those changes.
2. Other applicable terms
You should familiarise yourself with our Website Terms of Use, which apply to your use of our website, and our Privacy Policy which sets out the terms on which we handle the personal data you provide to us.
3. Compliance
As a healthcare service, we have to comply with a series of regulatory requirements, including the Health and Social Care Act 2008. We are registered with the CareQuality Commission (CQC) under registration number #######
############# check
Our clinicians are all registered and regulated by relevant UK regulators including but not limited to the General Medical Council, the General Pharmaceutical Council (GPhC) and the Nursing and Midwifery Council. We use pharmacies registered with the General Pharmaceutical Council to carry out dispensing on our behalf.
We also work with partner pathology labs to analyse all blood samples. Our diagnostic laboratory testing partners are UKAS accredited.
4. ID verification
If your treatment includes a prescription only medicine, we will verify your identity as part of your consultation.
If we are unable to verify your identity in this way, you will receive an email asking you to provide us with a copy of your passport, driver's licence, birth certificate or residence permit. These are all securely stored with Nubody Clinic and are required in order to process your order.
5. Our online consultations
Some of our products and services require you to complete an online consultation(this includes a short questionnaire about your health and wellbeing that you take before receiving treatment). You must complete the online consultation truthfully and to the best of your knowledge. The online consultation should be completed by you, for you. It is very important that if you are unsure of an answer, you check it with your regular healthcare provider, eg GP. We and our partners, including our prescribers, will rely on your responses for the purposes of medical assessment and to determine if the treatment is suitable for you.
If you don’t understand something in the questionnaire, please contact us and we'll give you any information you need
You should always tell your GP about any treatment and medication we supply. We will give you the option of passing on your information to your GP during the online consultation process.
6. Registration
By signing up with Nubody Clinic you are creating an electronic patient record within Nubody Clinic which will contain the following information:
• A record of these Terms of Sale and the Privacy Policy which you accepted.
• Your personal details.
• Your treatments, consultations and test results.
You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription.
If there are any changes in your medical condition (new diagnosis, new medication,etc.) you are required to email info@nubodyclinic.co.uk to let us know. Any updates in your medical situation could affect your suitability for treatment.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Please contact us if you believe that someone has accessed your account without your permission.
You are responsible for providing us with your correct name, address, date of birth, email, telephone number and, where relevant, GP details. Failure to do so may result in cancellation of your account.
You agree not to register more than one account with Nubody Clinic. We reserve the right to suspend or cancel your account if you have, or we have reason to believe that you have, created multiple Nobody Clinic accounts.
7. Buying Products
You must be at least 18 years of age to make any purchases on Nobody Clinic and you must be a resident in the United Kingdom. We deliver products only to addresses in the United Kingdom. We reserve the right to cancel your order and suspend or cancel your account if you are, or we have reason to believe you are, using an address forwarding service. This is to ensure that we are restricting access to our services in geographies outside of the United Kingdom.
Non-prescription
If you order a product that is a non-prescription medicine, you may still need to take an online consultation. In some cases, you may not need to take an online consultation and you will be charged for the product after placing your order. All products are subject to availability. We will inform you as soon as possible if the products ordered are not available and we will refund you all sums paid.
Prescription-only
At the end of the online consultation, you may be given the option to show a preference for a treatment option. Our clinical team and licensed prescribers need to know about your condition, any medication you may currently be using, potential allergies, and anything else that can help them assess whether the treatment you've selected is the right one for you.
A member of our clinical team will review your responses and assess your suitability for treatment. We may contact you via email for additional information if necessary.If you fail to respond to a request for more information, we may reject your request for a treatment.
We aim to process your request within 24 hours.
If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection. Please note, if your request for treatment is rejected, you will not be charged. We only charge for approved prescriptions.
If we determine you are suitable for treatment, a prescription will be issued in your name. You will be charged for this prescription and your first prescription delivery will be passed on to our partner pharmacy.
Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we and/or our partner pharmacy are permitted to supply to you.
Please note that for safety reasons, we do not accept returns of prescription medicines. In order to cancel your order:
• If this is your first order and your prescription has not been processed yet, please email info@nubodyclinic.co.uk and we will be able to instruct our clinical team to reject your order. You will not be charged.
• You may only return prescription medicine to us in the event that we have made a mistake in fulfilling your order or your order is not as described, or is damaged or faulty in some way.
Repeat prescriptions
Most prescriptions are issued on a repeat basis.
The exact number of your repeat allowance is entirely dependent on our clinician's medical assessment of your online consultation.
Your repeat prescription will expire in the two following cases, whichever comes first:
• After you have exhausted all of your repeats, or
• After the duration of your prescription has expired. For example, a prescription for 6 repeats expires 6 months after it is issued, and a prescription for 3repeats expires 3 months after it is issued.
You will receive an email before your prescription expires to inform you of this. It will also include information on what steps to take in order to renew it.
You can request to cancel or pause your prescription indefinitely at any time by contacting customer services at info@nubodyclinic.co.uk. However, please note that payment is taken 48 hours before your order is due to be sent out. If your medication has already been dispensed, we will be unable to issue you a refund.
Please note that we cannot dispense more medication than permitted on your prescription. You will therefore not usually be able to get more than one repeat every 30 days, unless it is clinically indicated and prescribed by one of our clinicians
Where possible, we will aim to align your billing and prescription frequency.
Please note that any changes to your prescription frequency is subject to our clinician's medical assessment.
We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.
8. Delivery of your products
We use registered delivery carriers in order to provide the best delivery service possible. Your delivery will be posted through the letterbox when possible and does not normally require a signature. It is your responsibility to ensure that nobody else can access the products delivered to you. Therefore, please be very careful if children or animals form part of your household.
There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you.
If your delivery has been delayed by more than 7 days, please contact us and we will issue a redelivery for your product/s free of charge.
If your delivery has been delayed being dispatched by one of our providers for any reason, you are entitled to request to cancel the delivery and receive a full refund.
11. Returns, cancellations, refunds
Please note that for safety reasons, we do not accept returns of medical products, including prescription or non-prescription medicine. If you have unwanted medicine please take it to a local pharmacy for safe disposal.
As this is the case we are unable to offer refunds for returned prescription treatments unless they fall under the below reasons.
In addition to your rights above you may return a product if it is damaged, defective, or if the wrong product has been sent to you. On some occasions we may require evidence such as a photo of damaged, defective, or wrongly received treatment. We are unable to reimburse the cost of return delivery.
You can cancel your order for prescription treatment up until the point it has been approved by a clinician.
For orders relating to non-medical products, you have 14 days to change your mind about the products beginning after the day you receive the products, unless they are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the products.This excludes sealed products which are not suitable for return due to health or hygiene reasons (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered).
If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.
You must return the product to us in accordance with our reasonable request as soon as possible after informing us that the product is damaged or defective. We are happy to accept requests for refunds for any products that are damaged, defective or have been issued in error, for up to 2 months after you received your item.
If you are entitled to a refund, the price paid for the product will be refunded to you by the same method that you used to pay. Refunds will be made once the matter is settled between our customer care team and yourself. You should expect your refund to reach your bank within 4-5 working days of it being issued.
9. Use of the products
You are responsible for checking that the medicine is the correct medicine prescribed by us and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above.
All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.
Always read all product packaging and labels carefully before use.
If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
Please make sure that only you have access to your medicines.
In the event of a medical emergency, call a doctor or 999 immediately.All unused medication should be returned to your local pharmacy for safe disposal.
10. Cancellation by us
We may cancel your order if:
• We have insufficient stock to deliver the products you have ordered.• We do not deliver to your delivery address.
• We cannot obtain authorisation for your payment.
• We cannot verify your identity and you have ordered a prescription-only medicine.
• We cannot verify that you are aged 18 or over.
• One or more of the products you ordered was listed at an incorrect price due to an error in typing or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.
11. Our responsibility to you
All of the content on Numbody Clinic is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you should contact a doctor or clinician and refrain from taking any action regarding your health based on the content of Nubody Clinic. If you have any questions, please email info@nubodyclinic.co.uk and we will arrange for you to have a consultation with a clinician.
We cannot accept liability for any damages which result from:
• Your failure to provide (and continuously maintain) complete, truthful, andaccurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
• Your failure to follow advice given by Nubody Clinic, or to pass on relevant information to your regular healthcare provider.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.
You agree that our service does not replace your general healthcare provider.
12. Making a complaint
PLease email info@nubodyclinic.co.uk
13. General
If any provision of these Terms of Sale is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
Our failure to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision.
These Terms of Sale, the subject matter and formation, are governed by English law.You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Payments online:
1. Introduction
The Nubody Clinic website is owned and operated by PCK SKIN LTD, a company incorporated in England and Wales with company number 11878810 and registered office at Capital House, 272 Manchester Road, Manchester, United Kingdom, M43 6PW.
These Terms of Sale as well as those additional terms and conditions and policies referenced herein and/or available by hyperlink, affect your legal rights and obligations so please read them carefully. You agree to be bound by these Terms ofSale when you purchase products or services from us. If you do not agree to be bound by these Terms of Sale, do not purchase products or services from us.
We’re at your disposal if you need any help or have any questions regarding our products and services. Simply drop an email to info@nubodyclinic.co.uk or give us a call on 03300 436 544.
We reserve the right to update, change or replace any part of these Terms of Sale from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. Please review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of Nubody Clinic products and/or services following the posting of any changes constitutes acceptance of those changes.
2. Other applicable terms
You should familiarise yourself with our Website Terms of Use, which apply to your use of our website, and our Privacy Policy which sets out the terms on which we handle the personal data you provide to us.
3. Compliance
As a healthcare service, we have to comply with a series of regulatory requirements, including the Health and Social Care Act 2008. We are registered with the CareQuality Commission (CQC) under registration number #######
############# check
Our clinicians are all registered and regulated by relevant UK regulators including but not limited to the General Medical Council, the General Pharmaceutical Council (GPhC) and the Nursing and Midwifery Council. We use pharmacies registered with the General Pharmaceutical Council to carry out dispensing on our behalf.
We also work with partner pathology labs to analyse all blood samples. Our diagnostic laboratory testing partners are UKAS accredited.
4. ID verification
If your treatment includes a prescription only medicine, we will verify your identity as part of your consultation.
If we are unable to verify your identity in this way, you will receive an email asking you to provide us with a copy of your passport, driver's licence, birth certificate or residence permit. These are all securely stored with Nubody Clinic and are required in order to process your order.
5. Our online consultations
Some of our products and services require you to complete an online consultation(this includes a short questionnaire about your health and wellbeing that you take before receiving treatment). You must complete the online consultation truthfully and to the best of your knowledge. The online consultation should be completed by you, for you. It is very important that if you are unsure of an answer, you check it with your regular healthcare provider, eg GP. We and our partners, including our prescribers, will rely on your responses for the purposes of medical assessment and to determine if the treatment is suitable for you.
If you don’t understand something in the questionnaire, please contact us and we'll give you any information you need
You should always tell your GP about any treatment and medication we supply. We will give you the option of passing on your information to your GP during the online consultation process.
6. Registration
By signing up with Nubody Clinic you are creating an electronic patient record within Nubody Clinic which will contain the following information:
• A record of these Terms of Sale and the Privacy Policy which you accepted.
• Your personal details.
• Your treatments, consultations and test results.
You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription.
If there are any changes in your medical condition (new diagnosis, new medication,etc.) you are required to email info@nubodyclinic.co.uk to let us know. Any updates in your medical situation could affect your suitability for treatment.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Please contact us if you believe that someone has accessed your account without your permission.
You are responsible for providing us with your correct name, address, date of birth, email, telephone number and, where relevant, GP details. Failure to do so may result in cancellation of your account.
You agree not to register more than one account with Nubody Clinic. We reserve the right to suspend or cancel your account if you have, or we have reason to believe that you have, created multiple Nobody Clinic accounts.
7. Buying Products
You must be at least 18 years of age to make any purchases on Nobody Clinic and you must be a resident in the United Kingdom. We deliver products only to addresses in the United Kingdom. We reserve the right to cancel your order and suspend or cancel your account if you are, or we have reason to believe you are, using an address forwarding service. This is to ensure that we are restricting access to our services in geographies outside of the United Kingdom.
Non-prescription
If you order a product that is a non-prescription medicine, you may still need to take an online consultation. In some cases, you may not need to take an online consultation and you will be charged for the product after placing your order. All products are subject to availability. We will inform you as soon as possible if the products ordered are not available and we will refund you all sums paid.
Prescription-only
At the end of the online consultation, you may be given the option to show a preference for a treatment option. Our clinical team and licensed prescribers need to know about your condition, any medication you may currently be using, potential allergies, and anything else that can help them assess whether the treatment you've selected is the right one for you.
A member of our clinical team will review your responses and assess your suitability for treatment. We may contact you via email for additional information if necessary.If you fail to respond to a request for more information, we may reject your request for a treatment.
We aim to process your request within 24 hours.
If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection. Please note, if your request for treatment is rejected, you will not be charged. We only charge for approved prescriptions.
If we determine you are suitable for treatment, a prescription will be issued in your name. You will be charged for this prescription and your first prescription delivery will be passed on to our partner pharmacy.
Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we and/or our partner pharmacy are permitted to supply to you.
Please note that for safety reasons, we do not accept returns of prescription medicines. In order to cancel your order:
• If this is your first order and your prescription has not been processed yet, please email info@nubodyclinic.co.uk and we will be able to instruct our clinical team to reject your order. You will not be charged.
• You may only return prescription medicine to us in the event that we have made a mistake in fulfilling your order or your order is not as described, or is damaged or faulty in some way.
Repeat prescriptions
Most prescriptions are issued on a repeat basis.
The exact number of your repeat allowance is entirely dependent on our clinician's medical assessment of your online consultation.
Your repeat prescription will expire in the two following cases, whichever comes first:
• After you have exhausted all of your repeats, or
• After the duration of your prescription has expired. For example, a prescription for 6 repeats expires 6 months after it is issued, and a prescription for 3repeats expires 3 months after it is issued.
You will receive an email before your prescription expires to inform you of this. It will also include information on what steps to take in order to renew it.
You can request to cancel or pause your prescription indefinitely at any time by contacting customer services at info@nubodyclinic.co.uk. However, please note that payment is taken 48 hours before your order is due to be sent out. If your medication has already been dispensed, we will be unable to issue you a refund.
Please note that we cannot dispense more medication than permitted on your prescription. You will therefore not usually be able to get more than one repeat every 30 days, unless it is clinically indicated and prescribed by one of our clinicians
Where possible, we will aim to align your billing and prescription frequency.
Please note that any changes to your prescription frequency is subject to our clinician's medical assessment.
We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.
8. Delivery of your products
We use registered delivery carriers in order to provide the best delivery service possible. Your delivery will be posted through the letterbox when possible and does not normally require a signature. It is your responsibility to ensure that nobody else can access the products delivered to you. Therefore, please be very careful if children or animals form part of your household.
There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you.
If your delivery has been delayed by more than 7 days, please contact us and we will issue a redelivery for your product/s free of charge.
If your delivery has been delayed being dispatched by one of our providers for any reason, you are entitled to request to cancel the delivery and receive a full refund.
11. Returns, cancellations, refunds
Please note that for safety reasons, we do not accept returns of medical products, including prescription or non-prescription medicine. If you have unwanted medicine please take it to a local pharmacy for safe disposal.
As this is the case we are unable to offer refunds for returned prescription treatments unless they fall under the below reasons.
In addition to your rights above you may return a product if it is damaged, defective, or if the wrong product has been sent to you. On some occasions we may require evidence such as a photo of damaged, defective, or wrongly received treatment. We are unable to reimburse the cost of return delivery.
You can cancel your order for prescription treatment up until the point it has been approved by a clinician.
For orders relating to non-medical products, you have 14 days to change your mind about the products beginning after the day you receive the products, unless they are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the products.This excludes sealed products which are not suitable for return due to health or hygiene reasons (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered).
If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.
You must return the product to us in accordance with our reasonable request as soon as possible after informing us that the product is damaged or defective. We are happy to accept requests for refunds for any products that are damaged, defective or have been issued in error, for up to 2 months after you received your item.
If you are entitled to a refund, the price paid for the product will be refunded to you by the same method that you used to pay. Refunds will be made once the matter is settled between our customer care team and yourself. You should expect your refund to reach your bank within 4-5 working days of it being issued.
9. Use of the products
You are responsible for checking that the medicine is the correct medicine prescribed by us and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above.
All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.
Always read all product packaging and labels carefully before use.
If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
Please make sure that only you have access to your medicines.
In the event of a medical emergency, call a doctor or 999 immediately.All unused medication should be returned to your local pharmacy for safe disposal.
10. Cancellation by us
We may cancel your order if:
• We have insufficient stock to deliver the products you have ordered.• We do not deliver to your delivery address.
• We cannot obtain authorisation for your payment.
• We cannot verify your identity and you have ordered a prescription-only medicine.
• We cannot verify that you are aged 18 or over.
• One or more of the products you ordered was listed at an incorrect price due to an error in typing or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.
11. Our responsibility to you
All of the content on Numbody Clinic is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you should contact a doctor or clinician and refrain from taking any action regarding your health based on the content of Nubody Clinic. If you have any questions, please email info@nubodyclinic.co.uk and we will arrange for you to have a consultation with a clinician.
We cannot accept liability for any damages which result from:
• Your failure to provide (and continuously maintain) complete, truthful, andaccurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
• Your failure to follow advice given by Nubody Clinic, or to pass on relevant information to your regular healthcare provider.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.
You agree that our service does not replace your general healthcare provider.
12. Making a complaint
PLease email info@nubodyclinic.co.uk
13. General
If any provision of these Terms of Sale is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
Our failure to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision.
These Terms of Sale, the subject matter and formation, are governed by English law.You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Payments online:
- We are delighted to offer a secure checkout for all payments via our e-commerce supplier www.stripe.com
- You may pay using any of the methods specified in the Payments section of this site. You will be required to confirm that the credit card or debit card that is being used is yours.
- All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay of you receiving your products.
Klarna Payments:
- In cooperation with www.klarna.com/uk Klarna Bank AB (publ)Sveavagen 46, 111 34 Stockholm, Sweden, we can offer you the following payment options. Payment is to be made to Klarna via
Pay in 3
Pay Later - Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply
- Further information and Klarna ́s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in https://www.klarna.com/uk/privacy/
Cancellations and Refunds:
- We are required by law to inform users of the website the costs of treatments before consultations. Postage charges are shown before ordering. There are no hidden charges.
- You are responsible for providing valid debit or credit cards which may be charged. We reserve the right to not deliver the medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.
- When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability from the medical and pharmacy team before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order, as such you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- You may cancel an order request at any time prior to the dispatch confirmation. In such an event, we will confirm your cancellation by email and refund any monies already paid. In the event that you cancel an order before dispatch confirmation, you may be liable to pay to us an administrative fee of £10 to cover reasonable overheads that have been incurred by us. In the event that we have attempted to contact you for further information, and have not received such further information. We may (at our sole discretion) cancel your order and charge you the fee set out above. If we cancel your order for any other reason there will be no administrative fee payable by you of any kind.
- Due to the nature of the products, we are unable to accept cancellations or returns once the dispatch confirmation has been sent (this does not affect your legal rights as a consumer in relation to any faulty, or not as described products).
- Where the product is faulty or not as described. You must inform us in writing and return the product to us immediately.
- Where You return a Product, because it is faulty or not as described, We will examine the returned Product to determine whether a refund is available and We will notify You as such via e-mail within a reasonable period of time. We are not liable for the cost of return postage. All returns must be done so via a tracked service and proof of postage shared.
- We will either refund any money received from you using the same method originally used by you to pay for your purchase or we will contact you to arrange the refund.
- We will usually process any refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via email that you were entitled to a refund for delivery of the defective Product.
Last updated: 15/4/2025